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EthiCALL SM
The Alternative Communications Response
System for Management…
The Anonymous Information Ethics Line for
Employees
EthiCALL is a special independent 24 hour hot-line that provides employees and management of any subscriber company a third party avenue of communication. The system is usually offered to a client as part of a professional loss prevention and internal security program. Employees are encouraged to report incidents of vendor fraud, embezzlement, workplace violence, threats, employee theft, or other criminal acts or integrity issues. EthiCALL provides an additional way to report HR problems, production slow downs or operational policies that might otherwise go unnoticed. With EthiCALL the reporting employee, vendor or consumer has the option of remaining completely anonymous. Management has a way to ask for additional information at designated call-back times. In some circumstances a financial reward for additional information is offered and coordinated through the EthiCALL system.
Benefits to Subscribers
When it comes to business internal security and loss prevention programs there are only a few cost effective tools to resolve the issues. EthiCALL provides an innovative and proven successful system. Nobody knows the security weaknesses and internal issues of a company better than the employees that work there. EthiCALL provides a ready access and discreet way for loyal staff to advise management about what is really going on. This information is collected by licensed Investigators who place it in an easy to scan synopsis before confidential delivery to designated decision makers and first responders in your organization.
1. Documented proof positive of due diligence initiatives made by your company
2. Satisfies compliance and federal sentencing guidelines
3. Program is easy to implement with direct support from EthiCALL
4. Employers receive immediate positive feedback from employees
5. Low profile way of promoting high integrity standards in the workforce
6. Very effective system that discourages inappropriate behavior
7. A more effective and true compliment to "Open Door" policies
8. Helps loss prevention, legal departments, human resources, employee
associations and management to resolve problems before they become a larger liability.
How Does It Work?
The overall concept is simple and in the relative short history of information Hot-Lines the record of success is astounding. Perhaps the better know and earliest examples included fraud hot-lines, many of which are still in existence today. While the concept is simple enough, the processes put in place by EthiCALL assure every subscriber that confidential information is handled with care and delivered promptly to designated decision makers within your Company.
What Information Is Collected?
NOTE: All emergency calls will be referred to the local 911 Emergency System.
1. We must have the name of the Company involved because all information is strictly controlled under client confidentiality procedures.
2. We may ask but callers are not required to provide their name. Anonymous callers will be issued a password to better connect call-back information.
3. In larger Corporations, it is especially important to know what State, City, Division and Plant or Shop the caller is talking about.
4. Next we ask for an overall or brief explanation as to the nature of the activity being reported.
5. A follow up question has to do with the detailed specifics of the activity and this of course includes the date, day and time of the last or most aggravated example of the incident, who was involved and what happened?
6. The caller will then be asked about any proof of the allegation or any existing physical evidence or witnesses.
7. We want to know if there has been any threats or physical violence involved in the incident being reported.
8. Callers will be asked about what action they would like to see implemented or what questions they may have of management as a result of the information reported.
9. Callers will be asked what action if any that management initiated.
10. The caller may be asked to obtain additional information and to call back at a set time.
11. EthiCALL listens to what the caller has to say.
12. Finally, callers will be provided two optional next day call back times which will allow management time to respond with any additional questions and/or the caller to discover more information.
How Is It Implemented?
1. New employees receive as part of their employee information packet custom designed EthiCALL materials consistent with your professional corporate image.
2. Current employees are introduce to EthiCALL in a variety of ways to include a short article in your Company newsletter, free hand-out packages with decals, magnets and EthiCALL reminders.
3. EthiCALL Posters will be placed on Company bulletin boards.
4. A coordinated Direct Mail Campaign sends every employee, vendor and sub-contractor a personal introductory letter from EthiCALL
To See Sample Magnet Layout and EthiCALL Reminders
Go To Samples
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